When you start using Microsoft Dynamics CRM 4.0, you receive a wealth of resources at your fingertips. In addition to a comprehensive set of Help available in the product, and a "Resource Center" that links you to the thriving CRM community, Microsoft provide a diverse range of articles aimed at helping you be effective at Customer Relationship Management (CRM).
The articles are tailored based on various roles in an organisation: Sales, Marketing, Service, and Settings.
Below are the links to these Microsoft articles in each of the subject areas. Also provided is a link to the "downloads" currently available.